CloudSAMS Cloud Service Helpdesk

The HelpDesk will assign a unique ticket number to every support request. You can:
- Use [Open a New Ticket] to create a support request.

- Use [Check Ticket Status] to track existing support requests.

Please note that a pre-registered email address and account are required to create a support request. The user manual for the CloudSAMS Cloud Service can be found at the CloudSAMS Central Document Repository (CDR) 雲端校管系統資料庫 (https://cdrcloudsams.edb.gov.hk) under the section 雲端服務 > 參考資料 > 雲端服務管理頁面用戶手冊 (User Manual for Cloud Service Management Page).

If you forget your password, please visit https://cloudsams.sunnyvision.com/pwreset.php and follow on-screen instructions to reset it.

For other inquiries, please contact the CloudSAMS Cloud Service Helpdesk via email at cloudsams.cloudservice@sunnyvision.com or by phone at 2802 0218.